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Terms of use
Privacy Policy
A prerequisite for the start of our conciliation is the notification of some of your personal information. When you place an order, we will ask you your full name, the address to send the products, country, the number of landline phone (or any other phone you want), your e-mail address, and in the event that you select the payments to be made by credit card, the number and date of expiry of the credit card. These data, in any way will not be disclosed, divulged or sold to third parties, unless imposed by a public authority (court etc. ).

The sensitive information shall be communicated to the competent bank (e.g. credit card number) and deleted from our base, immediately after completing your order, thus ensuring even higher security level.
The personal data you are registering on the pages of this website are intended only to ensure the proper functioning of the services and may not be used by any third party, without having to comply with the provisions of Greek Law N. 2472/97, as in force each time.


Transactions security and Privacy
The www.youthlab.com website shall take all necessary measures to ensure maximum safety. All the information, and your personal information along with your transactions, are perfectly secure and confidential. It uses protocol SSL protocol for secure online transactions. Thus encode all your personal information, such as credit card number, the name and address, so that they would not be read or changed during transport over the Internet.

The protocol SSL (Secure Sockets Layer), is now the global standard on the internet for certification websites (websites) to network users and to encrypt data between network users and network servers (web servers). An encrypted SSL communication requires all information sent between a client and a server (server) to be encrypted by the sending software and decrypted by the software acceptance, thereby protecting personal information during transmission. In addition, all the information sent to the SSL protocol, are protected by a mechanism that automatically verifies if the data have been changed during the transmission.

The only one who has access to your information is you and you are solely responsible for the maintenance of secrecy and concealment. In any case of loss or leakage we must be notified by you immediately.

The user has the ability to alter his personal password as often as he wants. It is proposed to use "strong" codes (consisting of letters and numbers) and to prevent predictable codes (e.g. date of birth etc).
Intellectual property rights.

This website is the official website and online store of Youth Lab products in Greece and worldwide and is the property of the company YOUTH LAB. All the contents of the web page, including images, graphics, photographs, plans, documents, services and products are copyrights of YOUTH LAB. and protected by the relevant provisions of Greek and European and international law. All product names referred to on this website are trademarks of YOUTH LAB. except of the trademarks that are held by other companies.


Any copying, recording, reproduction, distribution, transport, processing of the content is prohibited. Any reproduction, re-release, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only after the prior written authorization of YOUTH LAB. legitimate holder of the above intellectual property rights.
The logos of companies are proprietary trademarks and distinctive features and are protected by the 


PAYMENT METHODS

The provided payment methods for online purchases are:
1. By credit card. Youthlab.com has taken all the necessary measures for  assuring the security of your transactions through your credit card.
2. By cash on delivery, which will be charged with the cost of 2 € (available only in Greece)
3. By PayPal.

Invoices can be issued to companies and/or freelancers providing the adequate information.


SHIPPING POLICY

GREECE

Deliveries within Greece are made by the company ACS Courier.
Delivery time is within 1 to 3 working days. Hard-to-reach areas (as per courier company) are not included, it may need an additional 1 or 3 working days. 
The delivery cost is 3€ for all deliveries with Greece
The delivery cost is free for all deliveries over 40€. 

OUTSIDE GREECE

Deliveries outside Greece are made by ELTA (Hellenic Post S.A.).
Delivery time is within 3 to 9 working days, depending on the ZONE of the country (as per ELTA).
The delivery cost is free for orders over 40€.
For orders of less than 40€ the delivery cost is 9€ for all country zones.


WΙTHDRAWAL – REFUND OF PRODUCTS
You have the right to return the products purchased, without any penalty and without required to announce the reason for which you want to return the products, within 14 working days from the date you receive the products. In this case you only charge the direct cost of returning the goods.

Refunds shall be accepted only if the products that you want to return are in the same condition as received, i.e. without being unsealed or having their packaging being violated, together with the sales receipt or the invoice.

To prevent your own suffering, it is advisable to carefully check at the time of delivery of your order, the status of products sold and the intact on their packaging, in order to detect any obvious defects (e.g. wrong kind etc).

If you want to return products purchased via e-mail at sales@youthlab.gr, the address that the products to return must be sent is: 5 Delphi str., Halandri, P.C.15233, Greece.
In the event of return of products and according to the way that you have chosen to pay for your order and return your order, your refund will be completed within 5 days starting from the date that we will receive the products.